Shipping and Return FAQs

All stock/non-customized orders can be returned for a full product refund. Returns will be granted up to 30 days from the shipment of the stock product. All returned items must be in acceptable condition (we cannot accept used or incomplete packs) in order to receive a full refund. We keep it easy - we do not charge a return or restocking fee. However, original and return shipping costs are non-refundable. 

Orders with these products are not eligible for return: 

• Customized items
• ​Factory Seconds items

To get started with your return, give our customer service team a call (1-800-434-9124), start a Live Chat, or send us an email here.

Custom orders are non-refundable except for reason of defect.

We take our quality standards very seriously so if your order is defective, we want to make things right. Please give our customer service team a call (1-800-434-9124) to further discuss your specific situation so that we can find a solution that works for you. In the situation of defective product, Wristband Express covers the cost of return shipping.

If you need to return an item, please contact us with your order number and details about the product you’d like to return. Our team will provide instructions for returning the eligible items from your order.

Orders may be cancelled within 24 hours of the order being placed.  However, custom orders and orders which have already been submitted to production/shipping are not able to be cancelled.

For questions regarding the status of your order, please contact Customer Service by calling or emailing the following:

1-800-434-9124 info@wristbandexpress.com

Yes - we protect all of our customers while ordering using our website. We provide a secure site to ensure a safe and easy ordering process. Our website utilizes SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted for your protection. We believe this process provides the most effective way to ensure a secure shopping environment.

We accept the following credit cards for online orders: Visa, MasterCard, and American Express as well as PayPal.

We accept Visa, MasterCard, and American Express only. Please verify that all information is entered correctly during the checkout process. The billing address used for placing your order must be identical to the cardholder’s name and billing address. Check that street abbreviations, punctuation, phone numbers, and zip codes are correct. 

Yes! If your order includes 20 packs or more of items within the same product family (i.e. plastic, vinyl or Tyvek®), a volume discount will automatically be applied to your cart. 

Exceptions to our volume discount include:

• Clearance​
• Factory Seconds

For silicone orders, our bulk pricing discount is automatically applied as you increase the number of silicone wristbands in your order. 

Our Tyvek® wristbands are consecutively numbered and placed in boxes of 1000, so it will be easy to verify your quantities. To save on shipping costs, we sometimes have more than one color per box. Our silicone wristbands are shipped in bags of 100. If you ordered our plastic or vinyl wristbands, our customer service team can easily assist you with verifying your order. Give us a call (1-800-434-9124), email, or Live Chat to get started. 

We do not charge sales tax on orders shipping outside of the state of Wisconsin. If you are within Wisconsin and are tax-exempt, please contact us with your tax-exempt form. 

All stock/non-customized items - if placed before 3:00PM CST Monday-Friday - will be shipped out the same business day. If your order is placed after 3:00PM CST Monday-Friday, they will ship the following business day. We do not ship on Saturday or Sunday. 

Generally speaking, the following are our lead times for customized product: 

Vinyl or plastic: 7 business days
Custom Tyvek®: 1 business day

If you need your vinyl or plastic wristbands sooner, you can select our rush production option during the customization step.  Wristband Express will follow up with an email confirmation once your order has been successfully placed. Once your order has shipped, you will receive shipping confirmation with your tracking number. 

Wristband Express utilizes the following FedEx shipping options:

• Ground
• Economy Ground (FedEx SmartPost)
• 3-Day Select
• 2nd Day Air
• ​Next Day Air

Economy Ground will ship to most Army and Air Force Bases, Puerto Rico, and P.O. Boxes.

The map below is Ground Delivery times, not Economy.

As you proceed through the checkout process, your shipping options will be automatically calculated using your zip code.

Yes - we currently ship to 5 countries outside of the U.S. including:

• Canada
• United Kingdom
• Germany
• France
• Australia

Additionally, we ship to the following U.S. territories:

• Puerto Rico
• U.S. Virgin Islands

If your country is not listed, please contact us. 

We use FedEx (expedited shipping) when shipping to Canada. 

To determine your shipping rates we encourage you to start the checkout process and ensure the country you enter is one we currently ship to (listed above). We’ve partnered with FedEx to provide you with fast and affordable shipping options. Rates are determined by the country you are shipping to, as well as the weight of the items you are purchasing. 

Your estimated delivery date will be provided during the checkout process and are quoted in business days (Monday-Friday, excluding U.S. and local holidays). Stock/non-customized ordered placed by 3PM CST (Monday-Friday) will be shipped the same business day. Orders do not ship on Saturday or Sunday.

We accept Visa, MasterCard, and American Express. Your billing address must be based in one of the six countries (Canada, United Kingdom, Germany, France, Australia, Puerto Rico, and the Virgin Islands) we ship to. The credit card used to place the order must be based in one of the 6 countries we ship to as well. 

All orders are charged in U.S. dollars and exchange rates may fluctuate. Please note that most banks will charge additional fees for currency conversion. These fees typically range from 2-5% of the total of your order including shipping charges. Please contact your credit card issuing bank directly for additional details on fees and exchange.

We calculate and apply any applicable duties and taxes to your order as part of your shipping fee. Our shipper will collect them on behalf of your country’s government so that you do not have to pay additional money when your order is delivered.