Return & Cancellation FAQs
All stock/non-customized orders can be returned for a full product refund. Returns will be granted up to 30 days from the shipment of the stock product. All returned items must be in acceptable condition (we cannot accept used or incomplete packs) in order to receive a full refund.
We keep it easy - we do not charge a return or restocking fee. However, original and return shipping costs are non-refundable.
Orders with these products are not eligible for return:
- Customized items
To get started with your return, contact our customer service team:
Custom orders are non-refundable except for reason of defect.
We take our quality standards very seriously so if your order is defective, we want to make things right. Please contact our customer service team to further discuss your specific situation so that we can find a solution that works for you. In the situation of defective product, Wristband Express covers the cost of return shipping.
If your order is defective, please contact our Customer Service Team:
If you need to return an item, please contact us with your order number and details about the product you’d like to return. Our team will provide instructions for returning the eligible items from your order.
To get started with your return, contact our Customer Service Team:
Orders may be cancelled within 24 hours of the order being placed. However, custom orders and orders which have already been submitted to production/shipping are not able to be cancelled.
For questions regarding the status of your order, please contact our Customer Service Team:
888.256.0816 | info@wristbandexpress.com
Order FAQs
Yes! We protect all of our customers payment information while ordering on our website.
We provide a secure site to ensure a safe and easy ordering process. Our website utilizes SSL (Secure Sockets Layer) to ensure safe, secure transactions.
With SSL, information sent via the Internet is encrypted for your protection. We believe this process provides the most effective way to ensure a secure shopping environment.
We accept the following credit cards for online orders: Visa, MasterCard, American Express, and PayPal.
We accept Visa, MasterCard, and American Express only. Please verify that all information is entered correctly during the checkout process. The billing address used for placing your order must be identical to the cardholder’s name and billing address. Check that street abbreviations, punctuation, phone numbers, and zip codes are correct.
Yes! If your order includes 20 packs or more of items within the same product family (i.e. plastic, vinyl or Tyvek®), a volume discount will automatically be applied to your cart.
Exceptions to our volume discount include:
- Clearance
- Factory Seconds
For silicone orders, our bulk pricing discount is automatically applied as you increase the number of silicone wristbands in your order.
Our Tyvek® wristbands are consecutively numbered and placed in boxes of 1000, so it will be easy to verify your quantities. To save on shipping costs, we sometimes have more than one color per box. Our silicone wristbands are shipped in bags of 100. If you ordered our plastic or vinyl wristbands, our customer service team can easily assist you with verifying your order.
If you ordered our plastic or vinyl wristbands, our Customer Service Team can easily assist you with verifying your order:
We do not charge sales tax on orders shipping outside of the state of Wisconsin. If you are within Wisconsin and are tax-exempt, please contact us with your tax-exempt form.
Shipping FAQs
All stock/non-customized items - if placed before 3:00PM CST Monday-Friday - will be shipped out the same business day. If your order is placed after 3:00PM CST Monday-Friday, they will ship the following business day. We do not ship on Saturday or Sunday.
Generally speaking, the following are our lead times for customized product:
- Vinyl or plastic: 7 business days
- Custom Tyvek®: 1 business days
Wristband Express will follow up with an email confirmation once your order has been successfully placed. Once your order has shipped, you will receive shipping confirmation with your tracking number.
Wristband Express utilizes the following FedEx shipping options:
- Ground
- Economy Ground (FedEx SmartPost)
- 3-Day Select
- 2nd Day Air
- Next Day Air
Economy Ground will ship to most Army and Air Force bases, Puerto Rico, and P.O. Boxes.
As you proceed through the checkout process, your shipping options will be automatically calculated using your zip code.
Yes! If your order includes 20 packs or more of items within the same product family (i.e. plastic, vinyl or Tyvek®), a volume discount will automatically be applied to your cart.
For silicone orders, our bulk pricing discount is automatically applied as you increase the number of silicone wristbands in your order.
Our Tyvek® wristbands are consecutively numbered and placed in boxes of 1000, so it will be easy to verify your quantities. To save on shipping costs, we sometimes have more than one color per box. Our silicone wristbands are shipped in bags of 100. If you ordered our plastic or vinyl wristbands, our customer service team can easily assist you with verifying your order.
Contact our Customer Service Team:
We do not charge sales tax on orders shipping outside of the state of Wisconsin. If you are within Wisconsin and are tax-exempt, please contact us with your tax-exempt form.
The Express Advantage
The Express Advantage
Quickest
Turnaround
Turnaround
Fastest
Shipping
Shipping
The Best
Materials
Materials
USA
Made
Made